UX, UI and Interaction Design

TALK, TEXT, MEET AND FAX FOR SMALL BUSINESS

Phone.com

I lead the UX and UI overhaul of this b2b/b2c web-based communication platform – talk, text, meet and fax services would be integrated into a single user-centric application. Phone.com’s outdated legacy system would be retired, and small business customers could begin signing up for a desktop phone system, as versatile as it was empathetic to their business needs.

In close collaboration with Engineering, Conversational AI solutions were customized and integrated into the latest UI, offering call handling features such as Virtual Reception, Voice-to-Text Call Recordings with generated Call Summaries and Action Items, and Automated Voicemail Transcriptions.